Transactions Policy
At Susan Bay, we offer secure and encrypted payment processing.
All payments are processed through our certified payment provider and meet the highest security standards.
Accepted payment methods
You can pay securely with us using the following payment methods:
- Visa
- Mastercard
- American Express
- Google Pay
- Shop Pay
The payment methods displayed at checkout depend on your country, your bank, and the availability of the respective payment provider.
Payment process
- Select one of the available payment methods at checkout.
- You will be automatically redirected to our secure payment page.
- Enter your payment details and confirm the order.
- Your payment will be processed using encryption.
- You will then receive an order confirmation via email.
Secure payment processing
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Your payment details will be transmitted using SSL encryption.
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We do not store complete credit card details.
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Payment processing is carried out in accordance with international security standards (PCI-DSS).
Failed or rejected payments
Should your payment be unsuccessful, we recommend:
- trying an alternative payment method
- contacting the bank or card issuer
Please contact our customer service department if you have any further questions.
We are always happy to help you.
Currency
All prices are displayed and charged in Australian Dollars (AUD) or New Zealand Dollars (NZD).
COMPANY INFORMATION
Shop Name: Susan Bay
Company Name: Gratitude Group
Company Registration Number: 2026-001876323
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (AEDT).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday). Thank you for your patience!
Business address:
312 W 2nd Street, Casper, WY 82601, United States
Warehouse Address:
Building 2, 4th Floor, 1511 Jingang Blvd, 321000 Zhejiang, China
📧 Email: hello@susan-bay.com
📞 Phone: +61 642 018 482
Contact form: Click here
If you have any questions, our support team is happy to assist.